Hire FAQ's

Our Hire only service is simple, quick and easy. To assist you we have provided answers to some of the most commonly asked questions below.

1. Is there a minimum order value?

No, you can order as little or as much as you need.

2. How long in advance should I order?

We do get very busy, especially during peak Wedding Season and we have a limited number of each item available. We would therefore suggest booking as early as possible to avoid disappointment.

3. What is the deposit?

For orders under £100, the full balance is payable upon booking. For orders over £100, to secure your booking, we will require a 30% non-refundable Reservation fee with the final balance due 4 weeks before the event.

4. Is there a Security Deposit?

Yes, we require a security deposit to be provided at the time of collection of the hired items. We ask for card details which will be held securely until the satisfactory return of the items to be hired.

5. What happens if any of the items are lost or damaged?

We understand that accidents happen. Please notify us as soon as possible. In these circumstances your card will be charged the full RRP to replace the item.

6. When and where do I collect the items?

Collection and return of hired items is from our storage facility in Wallingford. Collection is the Thursday before your event and return is the Monday after. Collection and return times are generally 10am. Alterative days and times may be possible by prior agreement.

7. What happens if I return the items late?

You must notify us as soon as possible if you are not able to return the hired items on the agreed day. Please read our Terms and Conditions for further information regarding late return charges

8. Do you deliver/collect?

No, this service is purely HIRE only.

9. How do I place an order?

You can call us on 01235 426456 or alternatively complete the online form on our Hire Page.